Privacy Policy & Terms
This Privacy Policy describes how Crypto Recharge collects and uses the personal data you provide on our website, cryptorecharge.org, owned and operated by Crypto Recharge.
We recognize that the protection of personal information is very important to you and that you may have questions about how we collect, use, safeguard and share our customers’ information.
Your data is strictly confidential and only used in the form below.
Use of data:
If you have an account or have left comments on the site, you may request to receive a file containing all the personal data we have about you, including the personal data you have provided to us. You can also request the deletion of personal data about you. This does not take into account data stored for administrative, legal or security purposes.
In some cases and for the purpose of combating fraud and scams through the use of our payment methods, we will ask you after receiving your payment via PayPal or credit card to verify your account via an identity verification form, otherwise you will be refunded.
If you have any concerns sharing this type of information with us, you will have to wait 1 month and a half before you can make a new payment and for your account to enter the whitelist of trusted users.
Feedback:
When you leave a comment on our website, the data entered in the comment form, as well as your IP address and the user agent of your browser, are collected to help us detect unwanted comments.
An anonymized string created from your email address (also known as a hash) may be sent to the Gravatar service to check if you are using the Gravatar service. The privacy policy of the Gravatar service can be found here: https://automattic.com/privacy/. After validating your comment, your profile picture will be publicly visible next to your comment.
Visitor comments can be checked using an automated spam detection service.
When you leave a comment on our website, the data entered in the comment form, as well as your IP address and the user agent of your browser, are collected to help us detect unwanted comments.
An anonymized string created from your email address (also known as a hash) may be sent to the Gravatar service to check if you are using the Gravatar service. The privacy policy of the Gravatar service can be found here: https://automattic.com/privacy/. After validating your comment, your profile picture will be publicly visible next to your comment.
Visitor comments can be checked using an automated spam detection service.
The rights you have over your data:
If you have an account or have left comments on the site, you may request to receive a file containing all the personal data we have about you, including the personal data you have provided to us. You can also request the deletion of personal data about you. This does not take into account data stored for administrative, legal or security purposes.
Media:
If you are a registered user and upload images to the website, we advise you to avoid uploading images that contain EXIF data from GPS coordinates. Visitors to your website can download and extract location data from these images.
Cookies:
If you leave a comment on our site, you will be offered to save your name, email address and website in cookies. This is only for your convenience so that you don’t have to enter this information if you leave another comment later. These cookies expire after one year.
If you go to the login page, a temporary cookie will be created to determine whether your browser accepts cookies. It does not contain any personal data and will be deleted automatically when you close your browser.
When you log in, we will set a number of cookies to save your login information and screen preferences. The lifespan of a login cookie is two days, that of a screen option cookie is one year. If you tick “Remember me”, your login cookie will be stored for two weeks. If you log out of your account, the login cookie will be deleted.
When you edit or publish a posting, an additional cookie will be stored in your browser. This cookie does not include any personal data. It simply shows the ID of the post you just edited. It expires after a day.
Payments & Refunds:
We accept payments via cryptocurrency, Payeer and PayPal. During the processing of payments, certain data will be transmitted to PayPal, including information that is mandatory for the processing of the payment, such as the total amount or billing information.
Please read PayPal’s privacy policy for more details.
The product or refills for certain items can be sent within a few minutes to a maximum of 2 hours.
For unverified PayPal accounts, we retain the right to refund payment from these accounts that are suspected to be hacked or questionable
CryptoRecharge provides its services through a network of third-party service providers (Partners). Transactions may, from time to time, fail for technical reasons or others. The User acknowledges and accepts that CryptoRcharge cannot be held responsible for any technical problem affecting his transaction. Whenever a transaction fails due to technical reasons, a user is eligible for a refund. CryptoRecharge will consider a transaction to have failed if it has received the correct information from the User (email, MSISDN), the correct amount of Digital Currency to the exact wallet address provided to the User in the checkout page and any of these three cases. Occurs:
a- The User has not received the Product
b- The product has been correctly delivered, but cannot be refunded because it has already been used
c- The product has been received but cannot be used as it is not a valid code.
CryptoRecharge will not refund Users if any of the following issues occur:
The user does not comply with the terms or other policies of the issuer with respect to the exchange of the product. For example, CryptoRecharge will not refund users who have exceeded mobile credit recharge limits, or who use VPNs for cross-border transactions, or who have violated other anti-fraud policies of the issuer.
The user provided incorrect contact or delivery information, which resulted in the product being delivered to the wrong recipient. For clarity, if the user provides the wrong phone number to top up or provides the wrong email address, the transaction will not be refunded.
When paying with your Edahabia card or CIB, we may request proof of card ownership. This involves sending us a photo of your credit card that clearly displays your name and the last 4 digit of card number, which must match your name on your National ID card, otherwise the payment may not be refunded.
Determining whether the User is entitled to a refund can be complicated and time-consuming. CryptoRecharge often has to communicate with different partners, often in different time zones, and analyze technical logs. CryptoRecharge must also verify that there is no attempt at fraud on the part of the User. While most refunds are made within 2 business days, CryptoRecharge reserves the right to a period of 2 weeks from the day the issue occurred to investigate the issue and decide whether or not it will apply the refund. The end-user’s cooperation, such as providing additional information required by customer service, usually results in a faster refund process.
Refunds are made by CryptoRecharge with a return transaction to the user in the same digital currency as the original transaction to the wallet address provided by the user. Customer Service may offer the User the possibility of receiving the Product initially requested or an alternative Product in lieu of a refund. If the User agrees to receive the Product in lieu of the refund, the User loses the right to claim the refund.
Partial payments can occur when users send an insufficient amount of digital currency needed to complete the transaction. The User will be automatically notified by e-mail that the amount is not sufficient to pay for the Product ordered. The Customer Service will offer the User either the possibility of sending the missing amount necessary to complete the transaction, or of reimbursing the User for the entire amount received for the specific order.
Any attempt by Users to obtain Products or refunds fraudulently is considered a criminal offense, and as such will be reported to the relevant authorities.
Once a product is received, no refunds will be offered.
we implement a KYC (Know Your Customer) policy to make our customers’ identities and payment processes more secure, prevent fraud, and comply with legal requirements. This policy includes the processes of verifying our customers’ identities and detecting suspicious payment transactions.
Identity Verification Process
Identity Information: Customers may be required to provide their identity information when placing an order or creating an account. This information may include your name, surname, address, and contact details.
Identity Verification Documents: In case of suspicious payment transactions or fraud detection, cryptorecharge.org may request identity documents from customers. These documents may include identity cards, passports, or other identification documents.
Written Declaration: Customers may be asked for a written declaration. Particularly for large payment transactions or in cases of uncertainty, customers may be required to provide a written declaration clearly stating their financial sources and purposes.
Suspicious Payment Transactions and Exceptional Cases
When suspicious payment transactions are detected, cryptorecharge.org may request a customer’s photo ID or official information or request a written declaration. This process will be implemented for the purpose of fraud detection or compliance with legal requirements. Privacy and security will be maintained when making such requests to customers.
Data Protection and Privacy
Customer identity information will only be used and stored in compliance with legal requirements. Customer information will not be shared with third parties.
Changes and Updates
This KYC policy can be updated and revised as needed. It is the responsibility of the user to check for updates.
This policy has been created to ensure a safer and more transparent transaction process between cryptorecharge.org and its customers. We kindly request our customers to understand and adhere to this policy.
Refunds must be requested within 14 days from the date of the transaction. For requesting a refund or any other information, the User must contact contact@cryptorecharge.org.
Other:
However, please note that:
– Charging is done semi-automatically and sometimes a slight delay could be felt after the payment is sent.
– Sending top-ups after receiving your payment is between 08:00 and 23:30 UTC+1
About:
http://cryptorecharge.org is a site for recharging credit to Mobile and internet to mobile and fixed telephone operators in the Algeria.
If you have any questions or suggestions, we will be happy to answer you by email on contact@cryptorecharge.org or via Telegram and Messenger via our Facebook page
Your inquiries are welcome 7/7.
